Privacy Policy

When we need to collect information from you, we will always ask you to provide it voluntarily. The data collected through the website’s data collection forms or by other means will be included in a personal data file duly registered in the General Data Protection Registry of the Spanish Data Protection Agency, for which the WEBSITE OWNER is responsible. This entity will treat the data confidentially and exclusively for the purpose of providing the services requested.

The WEBSITE OWNER undertakes not to transfer, sell or communicate the data to third parties without express consent. Likewise, CENTRO VITORIA GESTIONES HOTELERAS S.L. will cancel or rectify the data if it is inaccurate, incomplete or no longer necessary or relevant for the purposes for which it was collected.

The user may exercise the following rights in relation to their personal data:

In order to exercise any of the rights referred to in paragraphs 1 to 8 above, the data subject may write to:

The WEBSITE OWNER adopts appropriate levels of security. However, it shall not be held liable for any damage resulting from alterations that third parties may make to the user’s computer systems, electronic documents or files.

The WEBSITE OWNER may use cookies during the provision of services on the website. Cookies are physical files of personal information hosted on the user’s terminal. The user has the possibility of configuring their browser to prevent the creation of cookie files or to be warned of them.

If the user chooses to leave our website through links to websites that do not belong to our entity, the WEBSITE OWNER is not responsible for the privacy policy of these websites or for the cookies that they may store on the user’s computer.

Our email policy is based on sending only those communications that you have requested to receive. If you do not wish to receive these communications by email, you may exercise your right to cancel and withdraw your consent to receive such communications, in accordance with the provisions of Title III, Article 22 of Law 34/2002 on Information Society Services and Electronic Commerce.


In the event that any user or third party considers that there are facts or circumstances that reveal the unlawful use of any content and/or any unlawful activities on the web pages included on or accessible through the website, they must send a notification to the WEBSITE OWNER, duly identifying themselves, specifying the alleged infringements and expressly stating, under their own responsibility, that the information provided in the notification is accurate.

In the event of any dispute relating to the website of the WEBSITE OWNER, Spanish law will apply, and the Courts and Tribunals of the province of the WEBSITE OWNER (Spain) will have jurisdiction.


The administrative information provided through the website does not supersede the legal publication of laws, regulations, plans, general provisions or acts that must be formally published in public administrations’ official journals, these being the only instruments that attest to their authenticity and content. The information available on this website should be understood as a guide with no legal validity.


In order to fully comply with the LOPD with regards to contact forms where personal data is collected, and in accordance with the AEPD’s legal report on the matter, it is necessary to add a check box, not previously checked, with a link to the Privacy Policy in each contact form where the customer enters their data, before the “Send” button.



In accordance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (LOPD), the client/user is informed and gives their consent for their data to be included in a file owned by CENTRO VITORIA GESTIONES HOTELERAS S.L., duly registered with the Spanish Data Protection Agency, for the purposes of providing information about the products and services requested and sending commercial communications relating to them. We also inform you of your rights of access, rectification, cancellation and opposition, which you may exercise at the registered office of CENTRO VITORIA GESTIONES HOTELERAS S.L., located at General Alava, 11 – 01005 Vitoria (Álava).

Once a booking has been made and a few days before your arrival at the hotel, you will receive a message via email, SMS and/or WhatsApp to enable you to check in online, with information about your booking, the hotel and how you can improve your stay. You can also receive a message upon arrival to welcome you and inform you of the services available at the hotel and how you can improve your stay.

At the time of booking, you will be sent a link to verify your card or make payment according to the cancellation policy of the selected room rate.

By verifying your card, you are authorising the hotel to charge your card for your booking and any additional charges on arrival at the hotel. It is also possible to pay with any other card or in cash for your convenience.

For the customer’s security, the hotel does not have access to the card data at any time.

We also inform you that the personal data provided will not be transferred or communicated to third parties, not even for storage purposes.


A cookie is a file that is downloaded to your computer when you visit a website, but not all websites use cookies.

The purpose of using cookies is to be able to customise, store and retrieve information about the visitor’s browsing habits from the specific computer accessing the site, and sometimes to identify the user. The user’s browser stores cookies on the hard disk for the duration of the session, taking up a minimum amount of space and causing no damage to the computer. Cookies do not contain any specific personal information, and most of them are deleted from the hard drive at the end of the browser session (session cookies).

The following cookies are installed by

Technical cookies: These are cookies that allow the user to navigate through a website, platform or application and use the various options or services that it offers, such as controlling traffic and data communication, identifying the session, accessing restricted areas, remembering the elements that make up an order, completing the purchase process, requesting registration or participation in an event, using security elements during navigation, storing content for the distribution of video or sound or sharing content through social networks.

Third party cookies: may use third party services that, on behalf of CENTRO VITORIA GESTIONES HOTELERAS S.L., collect information for statistical purposes regarding the use of the website by the user and the provision of other services related to the activity and other Internet services.

Google Analytics: This is a web analytics service provided by Google, Inc. with address at 1600 Amphitheatre Parkway, Mountain View, California 94043 (USA). For the provision of these services, they use cookies that collect information, including the user’s IP address, which is transmitted to, processed and stored by Google under the terms set out on the website. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Delete or block cookies

The user expressly accepts, by using this website, the processing of the information collected in the aforementioned manner and for the aforementioned purposes. The user also acknowledges that they are aware of the possibility of refusing the processing of such data or information by rejecting the use of cookies by selecting the appropriate settings for this purpose in their browser. Although this option of blocking cookies on their browser may not allow the full use of all the functionality of the website.

You can allow, block or delete cookies installed on your computer by adjusting the browser options: